Third-Party Application Integration & Implementation
Leading the lab, pharmacy, imaging, and specialty platforms around Epic — and owning the seams nobody else will.
Epic is the spine of most modern health systems. But it isn't the whole nervous system. Every enterprise runs dozens of specialty, ancillary, and commercial applications that have to work alongside Epic — exchanging data, sharing authentication, respecting workflow, and meeting the same compliance bar as the primary EHR.
The work we do
Our technical project managers have led third-party application implementations across the categories that matter most in healthcare IT delivery. We understand the platforms well enough to drive the work, not just track it — and we bring the project management rigor that makes the difference between an integration that goes live on time and one that burns six months chasing interface defects.
- Lab systems — LIS implementations, lab order and results integration, outreach platforms, anatomic pathology, blood bank
- Pharmacy — Inpatient and retail pharmacy platforms, formulary management, drug library synchronization, controlled substance workflows
- Imaging — PACS, RIS, cardiology imaging, enterprise image exchange, AI-enabled radiology workflow tools
- Revenue cycle — Bolt-on coding, billing, claims, denial management, and patient financial engagement platforms
- Patient engagement — Patient portals that extend MyChart, digital front door tools, scheduling platforms, secure messaging
- Clinical specialty systems — Oncology, cardiology, surgery, ICU, home health, and behavioral health platforms
- Data and reporting — Enterprise data warehouses, analytics platforms, clinical intelligence tools, operational dashboards
- Infrastructure and integration — Interface engines, identity and access platforms, enterprise service buses, API gateways
How we run the engagement
Third-party application implementations are lifecycle projects, not tickets. A third-party implementation is as much about the hospital's internal readiness as it is about the vendor's technology, and each phase has specific deliverables, gates, and risks. Here is how we run them from vendor selection through support handoff.
Selection, Scoping & Design
Vendor selection support when the choice hasn't been made yet. Contract and SOW review with an operator's eye for implementation risk. Integration architecture decisions with Epic and adjacent systems. Clinical workflow and operational requirements.
Technical Build & Configuration
Workstream leadership across technical build, systems integration, testing, training, go-live, and support handoff. Vendor coordination, internal team alignment, clinical content configuration, and build documentation that survives the go-live.
Integration & End-to-End Testing
Unit testing, interface testing, integration testing across Epic and adjacent systems, end-to-end workflow testing, parallel testing, and UAT. Defect triage discipline so the right issues get to the right vendor at the right severity.
Workflow & Operations Readiness
Role-based training across clinical and operational users. Super-user development. Change management for affected workflows. Documentation, quick-reference materials, and training environments kept current through go-live.
Cutover & Command Center
Go-live planning, command center operations, cutover execution. Real-time issue triage across the application, interfaces, and dependent systems. Vendor escalation when needed. Executive status that reflects reality, not optimism.
Stabilization & Support Transition
Issue triage and vendor escalation during stabilization. Clear transition of application ownership to the internal support team with documented runbooks, escalation paths, and vendor contact patterns. No loose ends.
Communication, Reporting & Team Collaboration
Running across every phase: executive-grade status reporting, disciplined meeting cadences, and transparent issue and risk tracking. Active collaboration between our PMs, the hospital's internal teams, and the application vendor — the governance and communication discipline that keeps a multi-party implementation from fracturing at the seams.
Why integration is where projects live or die
Vendors demo beautifully. The spec sheets all claim seamless Epic integration. In practice, integration is where the hidden complexity lives: fields that don't map cleanly, ordering workflows that assume a different clinical model, interface errors that nobody owns, user identity that isn't quite what either side assumed. Projects that underestimate integration complexity end up burning their go-live on interface troubleshooting.
Our role is to see that complexity early, plan for it in the timeline, and run the coordination that keeps it from blowing up the project.
Implementing a third-party application alongside Epic?
We can lead the project, run the technical PM, or plug into a specific workstream. Tell us where you need help.